Privacy Policy

Privacy & Data Protection Policy
The 4615 Hotel respects your privacy and provides measures to protect the data you share with us (such as email, address, phone contact, etc.). This Privacy Policy was created exclusively to explain how we collect your data, why we do it, and what your rights are in terms of its use. By using the website, as well as other platforms of the 4615 Hotel, we assume that you agree with our Privacy Policy. If you have any questions related to our privacy policy, please contact us at reservas@4615hotel.pt;
1. Origin and type of Personal Data collected By Personal Data, we understand any information that may identify you as an individual, such as name, address, email, phone contact, tax number, or your credit card details.

1.1. These information can be collected through:

1.1.1. The process of registering on our website when creating your reservation/customer account;

1.1.2. Transaction information at the time of a purchase through our website;

1.1.3. Copies of records of correspondence exchanged with the user, in case you contact us;

1.1.4. Responses provided in surveys for statistical analysis purposes;

1.1.5. Use, views and technical data, including your device identifier or IP address, when you visit our site or open emails we send;

1.1.6. Researches conducted on our website;

1.1.7. Completion of forms available on our website;

1.1.8. Newsletter Subscription;

1.1.9. Other Marketing initiatives aimed at acquiring contacts.

2. Purpose of Personal Data

2.1. The data collected on our website is intended for:

2.1.1. Providing information about products and/or services to our Customers;

2.1.2. Clarification of any doubts related to the processing of reservations and/or any possible complaints;

2.1.3. Processing of information requests from Customers;

2.1.4. Sending information about promotions;

2.1.5. Sending information about the launch of new products/campaigns;

2.1.6. Market research, evaluation of consumer profile and preferences;

2.1.7. Sending invitations for initiatives that involve the participation of 4615 Hotel;

2.1.8. Campaigns and events related to the Hotel and its partners;

2.1.9. Optimize our products and services;

2.1.10. Detect, investigate, and prevent activities that may be illegal or violate our policies.

Your data will not be transmitted to others, nor will it be used for purposes different from those for which you gave us consent.

3. Privacy and Personal Data Protection

The personal data you have provided will be processed for the purposes described in point 2 of these Terms and Conditions, by the 4615 Hotel. Therefore, the 4615 Hotel is responsible for the processing of your personal data, by automated or non-automated means, from their collection, organization, preservation to their deletion, ensuring the confidentiality of all data provided by you.
The 4615 Hotel strives for strict compliance with norms related to the processing of personal data, which are currently provided for in Regulation (EU) 2016/679, of the European Parliament and the Council of April 27, 2016.
The 4615 Hotel ensures that the collected data are strictly necessary for the fulfilment of the purposes of customer management (including profiling); marketing and advertising, billing of reservations and complaints.

4. Term and Preservation of Personal Data

If you have entered into a purchase and sale agreement or service provision contract with us, your data will be stored for a period of ten years from the granting of this consent, or for a longer period if the law so establishes.

5. User Rights

At any time, and free of charge, you can exercise the right to ask the 4615 Hotel for:

Access your personal data;

5.1.1.2. Request the rectification of your personal data;

5.1.1.3 Request the deletion of your personal data;

5.1.1.4. Request the limitation of the processing of your Personal Data;

5.1.1.5. In the event of a legally imposed obligation that supersedes these rights, 4615 Hotel will ground its refusal accordingly.

If you believe that your data is not being handled in accordance with applicable laws, particularly European and national ones, we remind you that you have the right to lodge a complaint with a supervisory authority.

6. Changes to the Privacy Policy of 4615 Hotel

The 4615Hotel reserves the right to periodically update this Privacy Policy. Any updates will be announced not only through our website, but through other means of communication that the company deems most appropriate.
The information will be sent to all of our clients or potential clients, using the contact methods indicated. Continuous use of our website, applications, services, and features offered after such communication will be valued as, and considered as, your agreement to such changes.

7. Alternative Consumer Dispute Resolution
In the event of a consumer dispute, the consumer may refer the matter to the following alternative consumer dispute resolution entity: CICAP – Porto Consumer Information and Arbitration Centre. Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto Website: www.cicap.pt For the resolution of consumer disputes arising from services provided online, you may also use the online dispute resolution (ODR) platform, available at the following electronic address: http://ec.europa.eu/consumers/odr/. For further information, please consult the Consumer Portal at www.consumidor.gov.pt.